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Terms of Service

The rules for using Ricord: your account, your recordings and documents, how AI-generated results should be used, plans and payment, and our responsibilities to each other.

Last updated: November 3, 2026

1. Agreement to these terms

These Terms of Service (“Terms”) are an agreement between you and Ricord AI, Inc. (“Ricord,” “we,” “us”) governing your use of the Ricord website, web app and mobile and desktop apps (together, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy and Acceptable Use Policy.

If you use the Service on behalf of an organization, you confirm that you have authority to bind it, and “you” includes that organization. You must be at least 18 years old to use the Service.

2. The Service

Ricord lets you create Ricords, each of which can hold audio recordings, screenshots and documents. The Service transcribes audio, reads text from screenshots and documents, and uses artificial intelligence to generate summaries, key points, decisions, open questions and action items, which you can manage in a tracker with List, Board and Backlog views. You can also ask questions about a Ricord.

We may change, add or remove features over time. Features described as beta may be incomplete or change without notice.

3. Your account

  • You must provide accurate information and keep your sign-in credentials secure.
  • You are responsible for activity under your account. Tell us promptly at support@ricord.ai if you suspect unauthorized use.
  • One person per account. Do not share your account or create accounts to evade plan limits or a suspension.

5. Your content

You keep all rights in the audio, video, screenshots, documents and other material you provide (“Your Content”) and in the outputs generated for you from it, such as transcripts, summaries and action items (“Outputs”), to the extent we have any rights in them, we assign them to you.

You give us a limited, worldwide, non-exclusive licence to host, copy, transmit, process and display Your Content and Outputs only as needed to operate and provide the Service to you, including processing by the subprocessors listed in our Privacy Policy. We do not use Your Content to train AI models.

Outputs are generated by AI. Similar outputs may be generated for other users, and Outputs may not be unique.

6. AI accuracy and your review

Transcripts, text extraction, summaries and action items are produced automatically and can contain mistakes, omissions, misheard words or misattributed speakers. Do not rely on them as the sole basis for legal, medical, financial, safety-critical or other high-stakes decisions without checking them against the source. Each action item links to its evidence to make that check quick.

7. Acceptable use

You agree to follow our Acceptable Use Policy. In particular, you will not use the Service unlawfully, record people without required consent, upload malicious or infringing material, attempt to break or overload the Service, or reverse engineer it except as the law allows.

8. Plans, limits and payment

The Service is offered on Free, Basic and Pro plans as described on our Pricing page. Plan limits, such as monthly audio allowances, per-recording length on the Free plan and the 500 MB limit per uploaded file, are enforced by the Service and may change with notice.

While web checkout is in beta, paid plans are activated by our team after you contact sales@ricord.ai. Fees, billing period and payment method are confirmed with you at that time. Unless we tell you otherwise in writing, paid plans renew monthly until you cancel by emailing us. Fees are non-refundable except where the law requires or we agree otherwise, and exclude taxes that we are required to collect.

9. Our intellectual property

The Service, including its software, design, text and trademarks, is owned by Ricord AI, Inc. and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service under these Terms. If you send us feedback, you allow us to use it without obligation to you.

10. Third-party services

The Service relies on third-party providers, such as Google Cloud and Firebase, AssemblyAI and Resend, and you can sign in with Google. Their services are subject to their own terms. We are not responsible for them, but we are responsible for the way we use them to provide the Service.

11. Suspension and termination

You can stop using the Service and delete your Ricords or account at any time (see the Privacy Policy for how). We may suspend or end your access if you breach these Terms, put the Service or others at risk, or if required by law, and we will give notice when reasonable.

On termination your right to use the Service ends. Sections that by their nature should survive, including ownership, disclaimers, liability limits and dispute terms, will survive.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE OR ITS OUTPUTS WILL BE ACCURATE, COMPLETE, UNINTERRUPTED OR ERROR-FREE.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RICORD WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND ONE HUNDRED U.S. DOLLARS (US$100). Some jurisdictions do not allow certain limits, so parts of this section may not apply to you.

14. Indemnity

You will defend and indemnify Ricord against third-party claims, and related losses and reasonable costs, arising from Your Content, your failure to obtain required consent to record, or your breach of these Terms or applicable law.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules. Before filing a claim, you agree to try to resolve the dispute informally by emailing legal@ricord.ai. If we cannot resolve it within 30 days, the courts in Delaware will have exclusive jurisdiction, except where mandatory consumer law in your country gives you the right to bring a claim locally.

16. Changes and contact

We may update these Terms. If a change is material, we will notify you in the Service or by email before it takes effect. Continuing to use the Service afterwards means you accept the updated Terms. Questions: legal@ricord.ai.

Questions about this document? Email legal@ricord.ai. Related: Privacy Policy, Cookie Policy, Data Processing Agreement, Acceptable Use Policy.