Open a Ricord and choose Record. Your browser will ask for microphone access; allow it, speak, and press stop when you are done. The recording is uploaded and processed automatically.

Audio and video files such as MP3, M4A, WAV, MP4 and MOV; images and screenshots such as PNG and JPG; and documents in PDF, DOCX, TXT, Markdown and CSV format. If a file does not upload, check that it is one of these types.

Yes, each uploaded file can be up to 500 MB. If your recording is larger, export it at a lower bitrate or as audio only, or split it into parts and add each part to the same Ricord.

Yes. Copy a screenshot to your clipboard and paste it into a Ricord. Ricord will read all of the text in it and describe what the screenshot shows.

On the Free plan, recordings can be up to 30 minutes. Basic and Pro have no per-recording length cap, only a monthly allowance of audio hours.

It depends on the length of the recording and how busy the system is. Short recordings usually finish within minutes. A Ricord with a 30-minute recording is typically ready in two to three minutes. You can leave the page and come back; the Ricord updates itself when it is ready.

Accuracy is best with clear audio, one person speaking at a time and little background noise. AI can still make mistakes, mishear names or misattribute speakers, so please review important details. Every action item links back to its source so you can check it quickly.

Yes. Transcripts include speaker labels and timestamps. When people say their names in the conversation, Ricord uses them as speaker labels and as action item owners.

You can edit titles, summaries and action items directly. If processing failed or the output is clearly off, email support@ricord.ai with the Ricord's title and what you expected and we will take a look.

After processing, Ricord proposes detailed action items based on the audio, screenshots and documents in the Ricord. You can edit them, add your own, assign owners, set priority and due dates, add labels and checklists, and comment.

Each action item gets a short, unique key so you can refer to it in conversation and in other tools.

The Board is a Kanban view with columns for Backlog, To do, In progress, In review and Done. The Backlog view lists items that are not scheduled yet. The List view shows everything in a sortable table. All views show the same underlying action items.

Open the action item and look at its evidence. It links to the quote and timestamp in the transcript, or to the screenshot or document it was taken from.

Use Google or your email address on the log in page. If you signed up with one method and cannot sign in with the other, use the method you originally used.

Web checkout is in beta, so paid plans are activated by our team. Email sales@ricord.ai with the plan you want and the email address you sign in with.

Email support@ricord.ai or sales@ricord.ai and we will change your plan. Your Ricords stay in your account.

Yes. Sign in with the same account and your library appears everywhere.

Only you. Each account is isolated and files are served through signed links that expire. Ricord staff do not browse customer content, and only access it when you ask us for help or where the law requires.

No. Your content is processed to produce your results and is not used to train AI models.

Delete a Ricord from its menu to remove its recordings, screenshots, documents, transcript and action items. To delete your whole account and all of its data, open Settings → Account → Delete account. You can also email privacy@ricord.ai from your account email address.

Often, yes. Laws about recording conversations vary by place, and you are responsible for getting consent from everyone you record where the law requires it.